FAQs

Are you still open during Lockdown?

We are currently open Monday to Saturday 10 am to 3 pm for Click and Collect purchases during our temporary COVID Lockdown trading hours.

 

Can I order online and collect in-store?

Yes, you can! Physical purchases can be collected in store, with a reservation available for some! Just select 'Collect in Store' on the checkout and we'll get it ready for you! We aim to have reservations ready for you within 2 hours. We will send you a pickup notification when it is ready for you.

 

How can I contact you?

You can contact us via email at info@thecomicshop.co.uk, via the Contact Us link at the bottom of the page or phone: 01293 532846, we aim to reply to emails within a day and answer calls from opening.

 

If you'd like to contact someone specifically, email: info@thecomicshop.co.uk requesting who and they'll reply ASAP. Similarly, with the phone, we can inform you when they'd next be in for possible contact.

 

What are your COVID-19 safekeeping methods?

In-store we have sanitiser at till points and at every table as well and we perform regular cleans of all public areas. You must wear a mask whilst in-store unless you are exempt, in case you forget a mask they are available upon request from the till.

 

Do I need to set up an account with you?

To make purchases via the website you will need to create an account with us.

 

What is a buylist? What types of cards do you buy?

A buylist is a list of trading cards that we will buy from people for either Store Credit or Cash. Currently, we are only accepting Magic: The Gathering and Pokemon cards. These cards are checked by us before any monetary transaction is passed. We reserve the right to refuse cards for any reason. Soon we will hopefully begin accepting Flesh and Blood TCG.

 

How do I access my online comic subscription?

Comic subscriptions can be managed by following this link https://managecomics.com/the-comic-shop and logging in using your account details. If you have any issues logging in please contact us and we can reset your account.

 

Am I able to reserve spaces for an event?

All events are currently suspended. Keep an eye out on our Social pages as during lockdown we may do competitions and Discord parties.